Discover practical ways you can improve your bottom line and enhance business with AI. Read on! As every industry grows more tech-driven, artificial intelligence (AI)
When Facebook stopped offering Facebook Analytics beginning July 2021, organizations began looking for other ways to obtain insights into users’ data from websites, Facebook pages,
The pandemic continues to change the way people work. Leading up to the “big resign” as people began to decide how they wanted to work,
Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience
The customer service industry will experience the biggest digital shift yet in 2018 as customer experience (CX) brand leaders seek to expand channels, leverage analytics,
In 2016, the customer management services industry experienced rapid growth of game-changing technologies, fuelling digital transformation across the business. In 2017, creating effortless customer engagement
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.
What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking
As organizations continue to execute their digital transformation strategies, making greater use of technology and data to deliver better business operations and outcomes, they need
Knowledge Management has always played a crucial role in building lasting customer relationships. It identifies critical knowledge, stores and organizes it, and facilitates easy exchange
A Chief Experience Officer (CXO) can provide effective oversight of customer experiences.
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
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