We know that automation can make a huge difference in our work and our organizations’ operations. One area where automation is making waves is customer
More than ever, a customer-first mentality is vital in the IT field. Technology’s abundance leaves no room for excuses regarding the delivery of transparent data
Customer service is one of the most important departments in any business. Customer service personnel are responsible for providing one-to-one support, guidance, and assistance to
To be honest, I’m not sure whether it’s waxing or waning. But I’m regularly confronted with poor service. People not performing as promised. Devices with
I’ve always been a stickler for customer service, with somewhat of a black and white view – good (or even great) customer service versus poor
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
Our connected world has changed the game Providing an awesome customer service has become more difficult to accomplish nowadays because the game has completely changed.
Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs
Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.
What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
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