Why Courage is a Core DevOps Requirement
Once again we had the opportunity to play 2 Phoenix Project DevOps simulations with senior managers from a global company. This document reveals their key
Paul Wilkinson
April 4, 2022
April 4, 2022
Uncompromising algorithms + inconsiderate humans = poor service
To be honest, I’m not sure whether it’s waxing or waning. But I’m regularly confronted with poor service. People not performing as promised. Devices with
Mark Smalley
April 4, 2022
Taking the “Me” Out of Customer Service
I’ve always been a stickler for customer service, with somewhat of a black and white view – good (or even great) customer service versus poor
Stephen Mann
April 4, 2022
Going The Extra Mile May Not Be That Far – improving customer service
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
KarenFerris
April 4, 2022
3 Pillars for Awesome Customer Service
Our connected world has changed the game Providing an awesome customer service has become more difficult to accomplish nowadays because the game has completely changed.
Sameer Bhatia
April 4, 2022
Maintaining the Human Element when Automating Customer Service
Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs
William Goddard
April 4, 2022
5 Customer Service Tools to Boost Your Business
Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience
Terry Brown
April 4, 2022
Rewire the Digital Customer Experience: 6 Ways to Connect
In today’s reputation economy, getting the digital customer experience right is essential to your survival. Brands need to remember that experiences are not logical, they
Kirstie Magowan
April 4, 2022
The Top 10 Customer Experience Trends in 2018
The customer service industry will experience the biggest digital shift yet in 2018 as customer experience (CX) brand leaders seek to expand channels, leverage analytics,
Kirstie Magowan
April 4, 2022
The Top 10 CX Trends in Customer Support for 2017
In 2016, the customer management services industry experienced rapid growth of game-changing technologies, fuelling digital transformation across the business. In 2017, creating effortless customer engagement
Kirstie Magowan
April 4, 2022
Customer Experience Vs. Customer Service – Proactive Vs. Reactive
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.
Terry Brown
April 4, 2022
CRM Enhances Customer Loyalty: Three Innovative Techniques
Do you really think customers’ are valuable to your business? Yes or no? I would like to say ‘yes’. Yes! Customers’ are very important and
Emma James
April 4, 2022