Explore articles on technology’s impact on Customer Service and Custome Support, including the effects of Artificial Intelligence, the evolution of online customer service, the importance of web and digital accessibility.
We know that automation can make a huge difference in our work and our organizations’ operations. One area where automation is making waves is customer
Customer service is all about catering to your customer’s needs, and the department can help businesses and companies connect directly with their customers. If you
Read on to learn how you can set up a workflow for your business to make your help desk more efficient for better customer service.
To be honest, I’m not sure whether it’s waxing or waning. But I’m regularly confronted with poor service. People not performing as promised. Devices with
I’ve always been a stickler for customer service, with somewhat of a black and white view – good (or even great) customer service versus poor
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
Our connected world has changed the game Providing an awesome customer service has become more difficult to accomplish nowadays because the game has completely changed.
Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs
Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience
Today, chatbots have become an integral part of customer service when executed to perfection. However, it’s pretty common to hear customers getting frustrated when a
By the end of 2020, global spending on Information Technology is expected to hit the$3.9 trillion mark. A significant portion of all that expenditure will
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
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